UPGRADE: Silicone Bumper Case (RECOMMENDED)
Upgrade your clear snap-on case to a silicone bumper case for extra protection!
CANNOT be combined with melty side drips or rhinestone edge upgrades.
Select models and colours available.
Silicone bumper cases reserved for custom cases only — NOT for individual purchase.
PREMADE (READY-TO-SHIP) items are shipped out within 5 business days after payment is cleared.
MADE-TO-ORDER/CUSTOM ORDERS will be shipped out 5 days after completion to ensure it has had adequate time to dry and air out prior to packaging.
All items are thoroughly inspected prior to packaging, then carefully bubble-wrapped and packaged in a box or bubble mailer for extra protection.
Shipping Options & Estimated Delivery Times:
CANADA - Expedited Parcel: 1-7 business days + tracking
- Local delivery: available for local customers who are able to meet at Metrotown, Burnaby.
USA - Small Packet USA Air: 5-8 business days (NO tracking number)
- Tracked Packet USA: 4-7 business days + tracking number
INTERNATIONAL - Small Packet International Air: 6-10 business days (NO tracking number)
- Tracked packet available for select countries. If it is available for your country, the option will be visible at check-out.
Please note that it may take more than one month to receive your item if the package is held back at customs, which is out of my control.
CUSTOMS DUTY: Any import duties, taxes, and charges upon delivery are the buyer's responsibility - thank you!
As all items are personally handmade, refunds are not accepted unless the mistake was on my part (eg. wrong case, wrong whip).
Q: What if I accidentally bought the wrong premade case?
A: If I have already shipped your case, you will not receive a refund, so please read the item carefully before purchasing. If I have not yet shipped your case, please let me know as soon as possible so your order may be refunded ($0.30 USD transaction fee for refunds).
Q: What if I accidentally selected the wrong model for a custom case?
A: Please let me know as soon as possible, because you will not receive a refund if I already made your case and you will need to repurchase your case.
Q: I accidentally entered the wrong address and my order has already been shipped! What do I do?
A: Unfortunately, there is nothing I can do but wait for the package to be potentially returned back to me. If the package is returned, I will contact you right away to arrange payment to ship your item to the correct address.
Please note that all items are thoroughly inspected prior to packaging, then carefully bubble-wrapped and packaged in a box or bubble mailer for extra protection. All items are securely packaged to ensure products are not damaged during transit.
Please note that actual colors may vary slightly from photos due to picture lighting as well as different computer or tablet monitors/calibrations -- I have several devices at home and all of them differ slightly in color settings!
Please be aware that every effort has been made to produce quality products. As Neko Deco Café is a small shop selling personally handmade decoden items, refunds cannot be issued for accidental damage/loss by customers or during shipment (all items are securely packaged to ensure products are not damaged during transit).
Please handle the item(s) with care to minimize the risk for damage as the cases are for decorative purposes only. Additionally, if your package is lost and you have not purchased tracking, please kindly understand that I cannot be responsible for losses caused by postal services. Thank you!